CC-Logic
Call Center Planning and Optimization

CC-Logic is the provider of intelligent software for call center planning and optimization which can be used immediately.


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Call Center Software
Our 3 Products:

AnswerWIN

AnswerXLS

ErlangXLS

The core of our Call Center Software products is a new forecasting methodology on caller behavior. It integrates advantages of latest scientific findings with traditional proven formulas like Erlang-C and Erlang-B.

Based on this methodology, we offer three software products for Call Center Planning and Optimization:
  • AnswerWIN: The Windows version with graphical user interface (GUI).
  • AnswerXLS: The Excel version. Excel-PlugIns provide easy and flexible access to all functions within your own Excel spreadsheets.
  • ErlangXLS: We provide free and unlimited Erlang C and Erlang B functions as Excel-AddIns. This is a unique offer from CC-Logic. However, for best results, we recommend using AnswerWIN und AnswerXLS.



You can use our Call Center Software to:

  • Forecast your service level, lost calls, productivity, and queuing
  • Plan your call center staffing requirements
  • Optimize the cost/benefit ratio of your call center
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Our Call Center Software products are easy to implement and use. Why not download a free version of AnswerWIN and find your answers today on questions like:
  • Why is my call center under-performing?
  • What is the right service level for my call center?
  • How can I reach my service level target?
  • How many lost calls can I afford?



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